Terms of Service

These Terms of Service govern your use of the Tiendas Helena website and the services we provide. By using our website, you agree to these terms.

1. Business Information

This website is operated by Tiendas Helena, located at 2523 Waterford St, Oakville, ON L6L 5E5, Canada.

2. Related Policies

These Terms of Service should be read together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and Terms of Sale.

3. Consumer Rights

Nothing in these Terms of Service excludes, restricts, or modifies any rights or remedies you may have under applicable Ontario consumer protection legislation or other applicable law that cannot lawfully be excluded.

4. Eligibility

You must be at least 18 years of age, or have the consent of a parent or guardian, to make a purchase through our website.

5. Lawful Use

You agree to use our website lawfully and not to interfere with its operation, security, or other users' use of the site.

6. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details and for activity under your account.

7. Suspension or Termination

We may suspend or terminate access to our website or services where we reasonably believe these terms have been breached.

8. Product Information

We aim to describe and display products accurately. Minor variations in colour and appearance may occur due to screen settings.

9. Errors and Updates

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.

10. Intellectual Property

All content on this website, including text, images, logos, and design, is owned by or licensed to Tiendas Helena and is protected by applicable laws.

11. Customer Reviews and Submitted Content

If you submit reviews or other content, you grant us a non-exclusive right to use it in connection with our business. You are responsible for the content you submit.

12. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for their content or practices.

13. Website Availability

We aim to keep our website available but do not guarantee uninterrupted access and may suspend access for maintenance or other reasons.

14. Disclaimer

Except for rights that cannot be excluded under applicable law, our website and content are provided on an "as is" basis.

15. Limitation of Liability

To the extent permitted by law, and without limiting rights under applicable consumer protection legislation, our liability is limited as permitted by applicable law.

16. Indemnification

You agree to indemnify us against reasonable losses arising from your breach of these terms or misuse of our website, to the extent permitted by law.

17. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, subject to mandatory consumer rights that apply.

18. Dispute Resolution

If a dispute arises, please contact us first so we can try to resolve it. This does not affect your statutory rights or your ability to contact a relevant consumer body.

19. Changes

We may update these Terms of Service from time to time. The current version is always available on our website.

20. Contact

For enquiries about these terms, contact support@tiendashelena.ca or call +1 (905) 555-0163. Our business address is 2523 Waterford St, Oakville, ON L6L 5E5, Canada.